Order Problems

One contact. A fast answer.
If your order arrives damaged, incomplete, or incorrect, visit our Contact Us page, email customersupport@utopia.com, or call us at (845) 528-0135.

Tell us what happened
•    Your order number
•    The damaged, missing or incorrect product
•    A short description of the problem
•    One clear photograph where the problem is visible

What happens next
We will arrange an immediate replacement. If a replacement is not suitable or available, we will offer a refund.

You may be asked to return the product. Please do not dispose of the product or packaging until our team confirms what to do.