Order Tracking

Where is my order?
Once your order has been dispatched, we will email your tracking information to the address used at checkout. Please allow up to 24 hours after dispatch for the carrier to activate your tracking information.

More than one parcel
Orders containing multiple products may be dispatched separately. If this happens, you may receive more than one dispatch email and tracking link. Separate parcels do not create an additional delivery charge.
Check every tracking link before reporting a missing item. If every parcel is shown as being delivered and something is still missing, contact Customer Care with your order number.

Tracking has not updated
If the estimated delivery date has passed and your order has not arrived, contact Customer Care. We will check the order with the carrier and arrange a refund or replacement, depending on your preference.